Tryg Medical Hotline: Weekends and Holiday Medical Assistance

What is Tryg Medical Hotline?

Tryg Medical Hotline is a digital service that lets you connect with a doctor via mobile device or computer. Whether it's late in the evening, a weekend, or you're far from home, Tryg Medical Hotline ensures you can receive online medical advice.

This service is designed to complement your regular doctor's care, offering you peace of mind knowing that you can access a Danish doctor online when your primary doctor's office is closed. It's particularly reassuring when you're far from home and need medical assistance.

How Tryg Medical Hotline can help you

Tryg Medical Hotline serves as your safety net, assuring that medical advice is always within reach. This service offers:

• Online doctor consultations: Immediate access to medical advice and guidance via online consultations.
• Prescription issuance: The online doctor can issue a prescription for you if you require immediate medical assistance.
• Assessment of illness or injury: The doctor can evaluate your condition online, helping you determine if your illness or injury can wait until your regular doctor is available.
• Referral to the emergency room: If you're dealing with an injury or illness that cannot wait until your regular doctor's office opens, the online doctor can provide a referral for an emergency room visit.

Limitations of Tryg Medical Hotline

While Tryg Medical Hotline offers valuable support, some situations require you to contact your regular doctor or seek immediate treatment. Here are the areas where Tryg Medical Hotline cannot be used:

• Ongoing treatments: If you have questions about an existing illness and treatment plan, you should contact your regular doctor.
• Prescription renewals: For prescription renewals, reach out to your regular doctor.
• Urgent medical needs: In the case of severe injuries or illnesses that demand immediate treatment, call an ambulance.

How to use the service

You can access Tryg Doctor Hotline via your mobile device or computer. 

You have the option to download the free Tryg Sundhed app for mobile or tablet. 

Download for iPhone

Download for Android

Alternatively, you can access Tryg Medical Hotline online from your computer.

The process of an online consultation

With Tryg Medical Hotline, you can have a virtual consultation with a doctor via video call, allowing the doctor to evaluate your condition visually.

Before having a video consultation with the doctor, log in online or through the Tryg Sundhed app. You log in using MitID, even if you are not the patient.

Your insurance grants access to Tryg Medical Hotline

With IDA Home Contents Insurance, you gain automatic access to Tryg Medical Hotline as part of the coverage offered by IDA TRYGhed. 

Even during your travels abroad, you can seek assistance from the hotline if you have Travel Insurance purchased after 1 June 2022.

The cost of Tryg Medical Hotline depends on your insurance:

• Travel Insurance purchased after 1 June 1 2022: Access is free.
• Home Contents Insurance policy purchased after 23 August 2021, without Travel Insurance: The hotline costs DKK 149 per consultation.
• If you don't have Travel or Home Contents Insurance, you must purchase or switch to them to access the hotline.

Tryg Medical Hotline Operating Hours

Tryg Doctor Hotline operates when your regular doctor’s office is closed. The service hours are as follows:

• Weekdays from 16:00-22:00
• Weekends and holidays from 9:00-17:00