Terms of purchase

Right of Withdrawal (Private Insurance Policies)

You have the right to cancel your purchase of a private insurance policy. Your right of withdrawal depends on how the insurance agreement was concluded:

1. You spoke to one of our insurance advisers when purchasing the insurance.
2. You purchased the insurance online without speaking to an insurance adviser.
3. Your insurance policy has been amended, and you wish to withdraw from the change.

You can find more information about the right of withdrawal in Sections 34e and 34i of the Danish Insurance Contracts Act.

Withdrawal period

You always have 14 days to cancel your insurance. The starting point of the withdrawal period depends on how the agreement was concluded, as described above.

If you spoke to one of our insurance advisers, the withdrawal period starts on the later of:

a. the date you were informed that the insurance had been purchased; or

b. the date you received clear written information about your right of withdrawal.

If you purchased the insurance online, the withdrawal period starts on the later of:

a. the date you were informed that the insurance had been purchased; or

b. the date you received the information we are legally required to provide, either by email or letter.

The same rules apply if your policy has been amended. Please note that only changes that extend your cover can be cancelled under the right of withdrawal.

If your insurance takes effect on Monday the 1st and you do not receive the required information until Wednesday the 3rd, your withdrawal period runs until Wednesday the 17th.

If the withdrawal period expires on a public holiday, Saturday, Constitution Day (5 June), Christmas Eve or New Year's Eve, it is extended until the next working day.

Special rules for Building Insurance with fire cover

For Building Insurance policies covering a private home, holiday home or other property, the right of withdrawal is limited by Section 60 of the Danish Financial Business Act. To withdraw from the policy, you must provide evidence within the 14-day withdrawal period that you have taken out equivalent building fire insurance with another insurer with retrospective effect.

How to cancel your purchase

You must notify us before the withdrawal period expires if you wish to cancel your purchase.

You can contact us by post or email. If you want proof that you submitted your cancellation within the deadline, we recommend sending your letter by registered post and keeping the receipt.

Please send your cancellation notice to:

IDA Forsikring
 Kalvebod Brygge 31
 1780 Copenhagen V
 Denmark

Or contact us by email:

Write to us

Advice and guidance

IDA Forsikring provides advice on the insurance products we offer.

Employee remuneration

All employees of IDA Forsikring receive a fixed salary. We do not pay sales bonuses or sales commissions.

Payment and Direct Debit (Betalingsservice)

When purchasing insurance through idaforsikring.dk, you provide the bank account details from which you would like your insurance payments to be collected. We collect payment when the insurance takes effect.

When you purchase insurance online, you are automatically enrolled in Direct Debit (Betalingsservice) using the account details you provide during purchase.

If you purchase insurance through one of our advisers or intermediaries, enrolment takes place by agreement with you.

If you are not enrolled in Direct Debit, you will receive an invoice.

Receipt for online purchases

We do not store online purchase receipts in a way that allows you to retrieve them later.

Please save the receipt sent to your email address immediately after you confirm your purchase.

Start date of your insurance

Your insurance starts on the agreed date.

For insurance purchased through idaforsikring.dk, cover cannot begin before the purchase has been confirmed.

Insurance policy numbers are issued in Danish, and we will generally communicate in Danish.

Are you already covered elsewhere?

Before purchasing insurance or related services, you should consider whether you already have similar cover through another insurer or provider.

If you have authorised IDA Forsikring to cancel an existing policy, we will do so on your behalf. Otherwise, you are responsible for cancelling any equivalent insurance policies or services yourself.

You must always cancel car insurance and Building Insurance with fire cover held with another insurer through IDA Forsikring.

Information used to calculate your premium

When you take out an insurance policy, you must provide information about the risk you are insuring.

This is the information our intermediary, or we, ask for when generating an insurance quotation. We use it to assess risk and determine the premium and policy terms.

Incorrect information

If you provide incorrect information when purchasing insurance, Tryg may cancel your policy with retrospective effect.

Incorrect information may also result in reduced compensation or no compensation at all. This follows the rules set out in the Danish Insurance Contracts Act.

Therefore, all information you provide must be accurate.

Fees and charges

A non-life insurance tax is charged on non-life insurance policies and paid to the Danish Treasury.

The tax is 1.1% of the insurance premium and is payable each time you pay your insurance premium.

An environmental contribution of DKK 84 per year also applies.

For liability insurance covering passenger cars and vans, an annual environmental contribution of DKK 90 is charged. The contribution helps fund compensation paid when vehicles are scrapped or recycled.

A storm surge and stormfall levy of DKK 60 per year applies to building and home contents insurance policies that include fire cover.

The levy contributes to a fund that pays compensation for storm surge damage. For stormfall damage, insurance companies contribute to the replanting of private forests.

If you do not receive digital correspondence through e-Boks or My Page, a fee of DKK 82.50 per year per policyholder applies, regardless of how many policies you hold.

Direct Debit and paper invoices

A fee of DKK 9.50 per policy applies when paying through Direct Debit (Betalingsservice).

A billing fee of DKK 38.50 applies to paper invoices.

If we don't receive payment on time, we will send a reminder. Each reminder incurs a DKK 100 fee to cover additional administration costs.

Read more about fees and charges

My Page

Through idaforsikring.dk, you can log in to My Page, your personal self-service portal.

Here, you can view information about your insurance policies and any claims you have reported.

Log in to My Page

Personal data and cookies

When you obtain an insurance quote or purchase insurance online, we process your personal data to enter into, administer and fulfil your agreement with us. This processing is based on GDPR Article 6(1)(b).

You can read more about how IDA Forsikring processes your personal data in our privacy policy.

Read IDA Forsikring's privacy policy

Your online premium is calculated automatically based on the information you provide, such as your address, the number of people in your household and your previous claims history.

You are always welcome to contact us if you would like to know more about how we use this information.

Complaints

If you disagree with our decision, please contact our complaints officer.

Read more about your complaint options

If you remain dissatisfied, you can contact Tryg Quality Assurance directly at kvalitet@tryg.dk.

If this does not resolve the matter, you can submit a complaint to:

The Insurance Complaints Board

Anker Heegaards Gade 2

1572 Copenhagen V

Denmark

Telephone: 33 15 89 00 (between 10.00 and 13.00)

www.ankeforsikring.dk

Complaints to the Insurance Complaints Board must be submitted using a dedicated complaint form available from Tryg Quality Assurance or the Insurance Complaints Board. A small fee applies.

Any dispute relating to the insurance agreement and brought before a court will be governed by Danish law and decided by a Danish court in accordance with the Danish Administration of Justice Act.

If you live in another EU country, you can also submit a complaint through the European Commission's Online Dispute Resolution platform. When submitting a complaint, please use Tryg's email address: tryg@tryg.dk.

Insurance partners

In cooperation with a range of insurance companies, we offer you and your family comprehensive insurance cover at competitive prices.

Read more about our insurance partners

Validity of insurance quotations

Insurance quotations are valid for 30 days.

Car Insurance and Motorcycle Insurance quotations generated without a registration number are indicative only. This means the final premium may change when we prepare the final quotation using the vehicle's registration number.