How do I cancel my insurance?

Are you unhappy about a decision on your claim, have you found a better coverage somewhere else, or maybe another reason? Please tell us why you want to cancel your insurance.

Should I cancel my insurance by phone or email?

If you want to cancel

• Group life insurance
• Supplemental unemployment insurance
• Dental insurance
• Accident insurance

- please write to us via our contact form.

You can cancel any other insurance by calling us or writing to us.

Go to cancellation form

When do I cancel my insurance?

You must cancel your insurance at least one month before the renewal date. Your renewal date is stated on your insurance policy.  

• If you cancel your insurance by your renewal date, you will not be charged.
• If you cancel them at short notice, so before the insurance period has expired, you must pay a charge.
• If you have had your insurances for less than a year and want to cancel, you will be charged.

Please note that you must give at least three months’ notice before the renewal date for dental insurance.

Are there any insurance policies I can’t cancel myself?

If you have household or Car Insurance, please note that you can’t cancel them yourself.

Car Insurance
As a car owner, you are legally required to have Liability Insurance. That’s why you can’t cancel your car insurance unless you sell your car or switch insurance provider.

Read what to do when you sell your car or switch insurance company

Building Insurance
If you got a mortgage on your house, you cannot cancel the fire cover in your Building Insurance. That’s because the mortgage company requires the house to have fire cover. If you have additional covers, such as glass and basin cover, you can cancel these.

If you are selling your house, it is the buyer’s insurance company that must cancel the Building Insurance. If an estate agent is selling your home, they usually ensure, together with the buyer, that the building insurance is cancelled.