Veterinary hotline: Get a vet’s assessment without leaving home

Four benefits of the veterinary hotline

Free consultations 

Enjoy free consultations when your dog or cat is covered by the "Illness and Accident" add-on through IDA Forsikring, eliminating concerns about insurance excess.

In-home assistance 

You can get help directly in your home. This way, you don't need to visit the vet if your pet doesn't need medical help. It saves you time.

Savings and improved pet well-being 

Save money in the long run while safeguarding your pet's well-being. The veterinary hotline allows for early professional assessments, potentially preventing severe injuries and illnesses.

Writing prescriptions

A vet can prescribe medication for your dog or cat if necessary. However, this is only possible if the vet can make a reliable diagnosis during the video consultation. Please note that the vet must be able to see your dog or cat during the online consultation.

The vet assesses your dog or cat's condition online for free

In collaboration with Tryg, our veterinary hotline allows you to speak with a vet online from the comfort of your home. This service is included with our dog and cat insurance.

The hotline is a useful tool for assessing whether your pet needs veterinary care and, in some cases, can replace a physical visit to the vet. The online vet can provide guidance and referrals to an in-person vet if necessary.

The consultation is free if you have the "Illness and Accident" coverage in your dog or cat insurance.

The veterinary hotline is open every day of the week

You can speak with a veterinarian on our hotline every day from 6 a.m. to midnight, including weekends and holidays.

Illnesses and accidents can happen at inconvenient times, so you and your pet need to have access to help when needed.

How it works

• Log in to My Page.
• Select "Ekstra tryghed".
• Click Dyrelægehotline.
• Book an appointment: iVet will send you a link to a video call.
• Hold the video call. The link is active just before the video call is due to start.

Our veterinary hotline addresses the following concerns for you and your pet.

• Vomiting and diarrhoea: Determine whether your dog or cat is experiencing a common upset stomach or requires veterinary attention for a more severe illness. Our hotline can guide you in making this assessment.
• Irritation and itching: The hotline vet can help assess whether a skin problem warrants further examination or can be treated at home with over-the-counter products.
• Eyes and ears: Does your pet have watery eyes, or do their ears itch more than usual? Get advice on how to treat your dog or cat – and whether you should take them to a vet for an in-person consultation.
• Poisoning: If your pet has eaten or drunk something it shouldn't have, our hotline can help assess the severity. You'll receive advice on which symptoms to monitor and when to consult a physical vet.
• Injuries and accidents: Has your dog or cat cut its paw or suffered another injury? The vet will assess whether you can treat the wound yourself or if it needs closer examination by a vet.
• Behavioural problems, diet, and deworming: If you have questions about behavioural problems, diet, or deworming for your dog or cat, the vet can also help.