My identity has been stolen – how can I get help?

Get help if your identity is stolen

Many people don't know where to turn when they discover the misuse of personal photos or information online.

IDA Home Contents Insurance includes the IDA Security benefits programme IDA TRYGhed (in collaboration with Tryg Forsikring). TRYG ID is part of the programme and assists in cases of identity abuse.

Investigation of suspicion
With Tryg ID, you can investigate any suspicion of identity theft and receive assistance to stop it.

Practical assistance
Tryg ID provides practical assistance with everything related to identity abuse – from deleting fake accounts and personal photos to engaging in dialogues with stores and banks.

Professional guidance
Professional advisors help you minimise damages and guide you on how to best handle the situation. You also receive preventive advice.

It is important to note that Tryg ID does not cover any potential financial losses caused by identity abuse, but helps you manage it from start to finish.

In which situations is Tryg ID helpful?

Identity theft is a growing concern in today's world, and there are various ways in which it can occur.

Financial abuse is one type of identity theft where someone uses your personal information to make purchases or obtain credit in your name. Social abuse is another type where your photos or other personal data are used to create fake profiles or impersonate you online. It is essential to be aware of these risks and take steps to protect your identity and personal information.

Tryg ID can support you in the following situations:

• If you discover that someone has created a fake profile on Facebook, Instagram, X (Twitter), or other social media.
• If others use your personal pictures on websites without your permission, such as dating sites.
• If you find out that personal information is publicly available, for example, after registering on membership lists.
• If you experience offensive comments or bullying on social media.

24/7 assistance – get help when needed

Has your identity been stolen? Or do you need advice on how to prevent it from happening? You can call Tryg ID for assistance around the clock at +45 44 20 45 20.