Frequently asked questions about roadside assistance

What is roadside assistance?

Roadside assistance is an optional add-on to your Car Insurance. It helps get you safely back on the road if something goes wrong.

What does roadside assistance cover?

You can get help if:

• your car breaks down, or the engine stops;
• you are injured or become ill; or
• you are involved in an accident.

Does roadside assistance include breakdown assistance?

Yes. Roadside assistance includes help if your car will not start, for example because the battery is flat or there is a problem with the engine. You can get assistance for all types of breakdowns.

If your electric car runs out of power, we will transport it to the nearest charging station. At present, we cannot recharge the car at the roadside.

Am I covered throughout Denmark?

Roadside assistance covers you throughout Denmark and along the E65 route to Ystad. You are also covered for the first 25 kilometres after crossing the border into Sweden or Germany.

Roadside assistance does not cover Greenland or the Faroe Islands.

Am I covered abroad?

If you have Comprehensive cover, Tryg Roadside Assistance Europe provides roadside assistance abroad.

Learn more about Tryg Roadside Assistance Europe.

What are the benefits of roadside assistance?

Roadside assistance gives you:

• quick assistance when you need it;
• greater peace of mind when driving; and
• protection against potentially costly roadside assistance call-outs.

Who should I call if I need roadside assistance?

If you need roadside assistance, call Tryg Roadside Assistance on 70 11 20 00.

This applies whether you have added roadside assistance to your Car Insurance or have Comprehensive cover that includes Tryg Roadside Assistance Europe.

Get help with roadside assistance from IDA Forsikring

If you have questions about roadside assistance, call us on 70 21 01 91. Our advisers are ready to help you find the answers you need and get you safely on your way.