Member promises

At IDA Forsikring, we are committed to giving our members the best possible experience every time they interact with us.

This means that:

• we keep our prices competitive; and
• we actively listen to feedback from our members, whether it is praise or suggestions for improvement.

Value for money

We're committed to giving our members the best possible experience and delivering value for money.

We do not operate to generate profits for shareholders because we do not have any. We return any surplus to members through lower prices. When we reduce prices, we communicate this openly and automatically adjust premiums for all eligible members.

We're always looking for new products and trusted partners to help us offer insurance solutions that meet our members' needs.

Expert advice, not sales

We also want you to have the best possible experience when you contact us. For this reason:

• Our insurance advisers are highly trained insurance professionals, and we continuously invest in developing our service and advice.
• Our employees are advisers, not salespeople. At IDA Forsikring, our advisers have no sales targets. This means the guidance they provide is based solely on your needs as a member.
• We are here to help you. We aim to give you the right answer the first time, so you can feel confident that you are getting the support you need.

We regularly ask members for feedback on the service they receive. Your feedback helps us improve and is part of our ongoing dialogue between advisers and their managers. Your feedback helps us improve our service.