Data Protection

As a policyholder or co-insured person with IDA Forsikring, you or a member of your household is already a member of the Danish Society of Engineers, IDA. We therefore share many of our data processing activities with IDA. This page should be considered a supplement to IDA's main data protection notice.

Go to IDA's main data protection page.

We take the protection of your personal data very seriously. We continuously strive to balance the development of our services, the wishes of our members and visitors, and every individual's right to privacy. We hope you will take a few moments to familiarise yourself with our approach to data protection. If you have any questions, please get in touch with our Data Protection Officer at dpo@ida.dk.

As a policyholder with IDA Forsikring, and when using our services, you entrust us with your personal data. This page explains what information we collect, why we collect it, how we use it and what rights you have. These are important matters, and we encourage you to read this information carefully.
You can manage your personal information and preferences through My IDA.

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Information required under the General Data Protection Regulation (GDPR)

Under Articles 13 and 14 of the General Data Protection Regulation (GDPR), we are required to provide you with certain information when we collect personal data directly from you or receive information about you from other sources.

The information we must provide includes:

1. Who we are and how to contact us
2. Contact details for our Data Protection Officer
3. The purposes and legal basis for processing your personal data
4. Categories of personal data
5. Recipients or categories of recipients
6. Transfers to third countries or international organisations
7. Where your personal data comes from
8. How long we keep your personal data
9. Automated decision-making, including profiling
10. Your right to withdraw consent
11. Your rights under data protection law
12. Your right to complain to the Danish Data Protection Agency

Who is responsible for processing your personal data?

IDA Forsikring is the data controller for the personal data we process about you.

IDA Forsikring Forsikringsformidling F.M.B.A.

Kalvebod Brygge 31-33

1780 Copenhagen V

Denmark

CVR no. 19484149

Contact us

Contact details for our Data Protection Officer

If you have questions about how we process your personal data, you are always welcome to contact our Data Protection Officer by email at dpo@ida.dk.

Why do we process your personal data?

We process your personal data for the following purposes:

• To communicate with you, for example about your insurance policies, service messages and offers.

Legal basis: GDPR Article 6(1)(f) - legitimate interests.

• To provide our services, including apps, newsletters, insurance advice and other services you request.

Legal basis: GDPR Article 6(1)(b) - performance of a contract.

• To improve our services by collecting anonymised or pseudonymised information such as browser type, device type, website usage, and statistical data.

Legal basis: GDPR Article 6(1)(f) - legitimate interests.

• To provide a better and more relevant experience, including identifying which insurance products, offers and services may be most relevant to you and other members.

Legal basis: GDPR Article 6(1)(f) - legitimate interests.

• To administer purchases, invoicing and documentation required by law.

Legal basis: GDPR Article 6(1)(f) and Article 6(1)(c), including obligations under Danish bookkeeping legislation.

• To protect our information security systems.

Legal basis: GDPR Article 6(1)(c), Article 5(1)(f) and Article 32.

• To verify your eligibility to access member insurance products through IDA Forsikring.

Legal basis: GDPR Article 6(1)(a) and Article 9(2)(a) - explicit consent.

• To document agreements made during telephone conversations.

Legal basis: GDPR Article 6(1)(a) and Article 9(2)(a) - explicit consent. 

If you agree to call recording for documentation, we'll automatically transcribe the conversation using speech analytics and machine-learning algorithms. This enables us to locate recorded conversations through text searches, for example, in connection with complaints handling.

• To improve our service.

Legal basis: GDPR Article 6(1)(f). 

We analyse transcribed conversations to identify trends, improve member service, develop self-service solutions and update frequently asked questions (FAQ).

What types of personal data do we process?

• General personal data
• Contact details
• Job title and place of employment
• Interests
• Device and session information (for example IP address, session ID, cookies, browser type, date and time)
• Call recordings

Special categories of personal data:

• Your membership of IDA (trade union affiliation)
• Health information where you choose to provide it, for example in connection with insurance cover or claims assistance

Who receives your personal data?

We may share your personal data with:

• Business partners where necessary to provide the services you request, including insurers that provide insurance products through IDA Forsikring.

We may also disclose personal data where we believe in good faith that it is necessary to:

• Comply with laws, regulations or requests from public authorities
• Enforce our terms and conditions
• Detect, prevent or address fraud, security incidents or technical issues
• Protect the rights, property or safety of IDA Forsikring, our members or the public

Where do your personal data come from?

• You
• The Danish Society of Engineers (IDA)

How long do we keep your personal data?

We keep your personal data for the duration of your customer relationship with us.

After the customer relationship ends:

• We generally delete personal data after five years.
• We delete accepted insurance quotations after five years.
• Unaccepted quotations are deleted within one year.
• We delete written enquiries after five years.
• We store call recordings used for training purposes for five years.
• Call recordings used for documentation purposes are stored for one year.

Automated decision-making and profiling

We use automated decision-making, including profiling, to provide relevant services and determine appropriate insurance premiums.

For example, when you use our online insurance calculator, profiling helps identify which insurance products and premiums may be relevant to you.

When you purchase insurance online, some decisions are made solely through automated processing, including profiling. These decisions take into account the information you provide together with our assessment of your insurance risk.

Premiums and terms may depend on factors such as:

• Previous claims history
• Where you live
• The size of your home
• Your vehicle model

This may result in a higher or lower premium, or in some cases require us to provide a quotation by telephone instead. You can always contact us to discuss the decisions we make.

Your right to withdraw consent

You may withdraw your consent at any time. You can do this using the contact details above or through the unsubscribe options included in our newsletters.

You can also contact us through this page.

Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

If you wish to withdraw your consent to a recorded telephone conversation, please get in touch with us and ask for the recording to be deleted.

Your rights

Under the General Data Protection Regulation, you have several rights regarding our processing of your personal data.

Right of access

You have the right to access the personal data we process about you, together with certain additional information.

Right to rectification

You have the right to have inaccurate personal data corrected.

Right to erasure

In certain circumstances, you have the right to request the deletion of your personal data before our normal retention period expires.

Right to restriction of processing

In certain circumstances, you have the right to request that the processing of your personal data be restricted.

Right to object

In certain circumstances, you have the right to object to our processing of your personal data, including processing for direct marketing purposes.

Right to data portability

In certain circumstances, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have those data transferred to another data controller.

You can find more information about your rights on the website of the Danish Data Protection Agency:
www.datatilsynet.dk

Complaints

You have the right to lodge a complaint with the Danish Data Protection Agency if you are dissatisfied with how we process your personal data.

You can find the agency's contact details at:
www.datatilsynet.dk

If you have questions about IDA's processing of your personal data, please get in touch with GDPR@ida.dk.You may also contact our Data Protection Officer at dpo@ida.dk.

Last updated: February 2023.