Opening hours
You can see here when you can get in touch with our insurance advisors and check out when we are most busy on the phone. You can also read about our callback service. You can request a call if you are not able to reach us.
Opening hours
You can call us at 70 21 01 91
Monday-Thursday 08.00 - 16.30
Friday 08.00 - 15.00
Call Tryg if you need to file a claim
IDA Forsikring takes care of all the administrative work - except processing claims. If you need to file a claim, you need to call Tryg because they are responsible for processing claims. However, if you call IDA Forsikring and switch to Tryg Skadeservice by tapping 2. Please proceed when;
- You need to file a claim
- You have questions about an existing claim in process
- You wish to know about compensation
- You have questions regarding theft, or
- Accident
You are also most welcome to file a claim online.
Read more about how to submit a claim online.
Only for supplemental unemployment, group life and dental insurance
If you need to file a claim, contact TopDanmark for supplemental unemployment and group life insurance, and contact Tandforsikring for dental insurance.
You can get further information about how to contact them here.
When do you get in touch with us?
We do everything we can to help you as soon as possible, and we take pride in providing quality service to our members and investing time on each call, so you may sometimes experience busy lines when you try to reach us.
The overview illustrates daytime when it is easier to contact us by phone 70 21 01 91.
- Blue portrays when the lines are most saturated.
- Dark grey indicates when you may expect some periods of waiting time.
- Light grey highlights when you can expect an absence of waiting time.
Good things to know about our callback system
We will call you back if there is a queue. We provide this service from 9.00 to half an hour before closing time. Please note one thing, if you request a callback, but you call later again on the same day, we will not call you back. Our phone system would register your second call as a callback, even if it is not the case, and you will be waiting in vain.
Apologies, it can take up to one hour before we call back when our lines are busy. Otherwise, we usually call back within 20 minutes.
Remember that you can find answers to various questions in our Customer Service online
Before you contact us, please visit our Customer Service online. We have compiled all our self-service solutions, links to your insurance policy summary, answers to the most frequently asked questions, and much more.
Contact
Call or write to IDA Forsikring
Would you like to request for insurance or have any questions?
Phone:
70 21 01 91